Frequently Asked Questions
Common inquiries regarding orders, shipping, and returns at Dover Street Market.
What is your return policy for high-fashion and limited edition items?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, with all tags and designer packaging included. Please note that certain limited edition releases and beauty products are final sale.
Do you offer international shipping?
Yes, Dover Street Market ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
How can I ensure the item I am purchasing is authentic?
Every product sold on our platform is 100% authentic. We work directly with designers and official brand partners to curate our collection, ensuring the highest standards of quality and provenance.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I cancel or modify my order after it has been placed?
Due to our fast processing times, we are unable to modify orders once they are confirmed. If you need to cancel an order, please contact our customer service team immediately; however, cancellation is not guaranteed if the order has already been processed for shipment.
How do I track the status of my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website to monitor your package's progress.